Policies


Refunds

If you are not satisifed with our skin care for any reason you may return it within 60 days of purchase for a full refund. Please contact us at contact@niora.com, or 800-882-9887, or use our website response form before returning any product or portion of product.

Information Collection and Use

Creating an Account:To create an account, you must first complete the registration form and create a user name and password. During registration you are asked contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest. Niora, Inc is the sole owner of the information collected on www.niora.com. Niora does not share this information with anyone.

Orders:If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information to fill your orders. If we have trouble processing an order, we will use this information to contact you. Credit card information is not stored - for more information on credit cards see below.


Communications from the Site

Special Offers and Updates:We will occasionally send you information on newsletters, products, services, and promotions. You can sign up for these emails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications.

Customer Service:Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.


Information Sharing and Disclosure

Personally identifiable information:We do not share information with third parties.

Choice/Opt-out:If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at contact@niora.com, or you may contact us at 800-882-9887.

Log Files:As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

Cookies:A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited.

Links to Other Sites:This Web site contains links to other sites that are not owned or controlled by Niora. Please be aware that we, Niora, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

Legal Disclaimer:We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

Access to Personally Identifiable Information:If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete it by making the change on our member information page or by emailing our Customer Support at main@niora.com or by contacting us by telephone or postal mail at the contact information listed below. This contact information is used to get in touch with you.


Privacy

You can shop at Niora with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS).For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
Please note that Niora does not collect or store any credit card data, and does not have access at any time to any credit card data. Niora is only able to make a refund, using the Authorize.net verification number, up to the amount of the credit card purchase and only to the credit card used.

www.niora.com is registered with the Authorize.Net Verified Merchant Seal program.

Check for the 'padlock' (https or SSL certificate)

You easily can check and see if a website has https security (a valid SSL certificate correctly installed). Simply go to Digicert or SSLShopper and enter the web address. These sites will run a security check.


Contact Information

Our postal address is:

Niora
9160 SW 70th Ave
Portland, OR 97223.

We can be reached via e-mail at contact@niora.com, or you can reach us by telephone at
1(800)882-9887.